Front Office Assistant

A Front Office Assistant serves as the first point of contact for hotel guests. They ensure smooth check-in and check-out processes, provide information, and coordinate with other departments to deliver excellent guest experiences. This role is crucial in maintaining the hotel’s reputation for hospitality and efficiency.

Key Responsibilities

• Welcome guests warmly and assist with check-in/check-out procedures.
• Manage reservations, cancellations, and room assignments.
• Answer phone calls, emails, and guest inquiries promptly.
• Provide information about hotel services, local attractions, and travel arrangements.
• Handle billing, payments, and maintain accurate records.
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
• Address guest complaints or issues professionally and escalate when necessary.
• Maintain the front desk area in a clean and organized manner.

Required Skills \& Qualifications

• Strong communication and interpersonal skills.
• Customer service orientation with a friendly and approachable demeanor.
• Basic computer and reservation system knowledge.
• Ability to multitask and remain calm under pressure.
• Problem-solving skills and attention to detail.

Preferred Qualifications

• Diploma/Degree inHotel Management
• Prior experience in hospitality or front office operations.
• Knowledge of hotel management software (e.g., IDS, Hotel logix, Lucid, Win HMS etc..)

Pay

₹14,000.00 - ₹16,000.00 per month

Benefits

• Food provided
• Health insurance
• Provident Fund

Work Location

In person