Tele Caller Executive (Malayalam)

Role Overview

The Community Manager will own end-to-end engagement for a dedicated language community on

Tamasha.live, acting as the single point of contact (POC) for both users and hosts within that community.

The role is responsible for building a safe, active, and responsive community by resolving doubts and

queries from users and hosts alike, fostering engagement, and surfacing sentiment and issues to internal

stakeholders.

Key Responsibilities

Act as the dedicated POC for both users and hosts in the assigned language community.

Respond to doubts, queries, and complaints from users and hosts in a timely, accurate, and

empathetic manner.

Monitor community conversations to identify recurring issues, sentiment shifts, and emerging trends

among both users and hosts.

Escalate unresolved or high-priority issues (user- or host-side) to the appropriate internal teams

(Support, Product, Tech) and follow up to closure.

Build rapport and trust with users and hosts to drive engagement, retention, and a positive

experience on both sides.

Support hosts with onboarding queries, platform features, earnings/payout doubts, and content or

conduct guidelines.

Maintain query/response logs for both user and host queries, and share periodic reports on volumes,

turnaround time, and common issue themes.

Ensure all communication is in line with brand tone, community guidelines, and language/cultural

nuances.

Support the rollout of new features, announcements, and campaigns within the community, ensuring

both users and hosts are well-informed.

Flag policy violations, spam, or inappropriate behavior from users or hosts and take/support

moderation actions as per guidelines.

Collaborate with other language-community managers and cross-functional teams to share learnings

and best practices.

Requirements

Native or fluent proficiency in the assigned language, both written and verbal, along with working

proficiency in English/Hindi.

Prior experience in community management, customer support, or social media engagement

preferred.

Strong communication and interpersonal skills, with a patient and empathetic approach to problem-

solving.

Ability to multitask and manage high query volumes while maintaining response quality.

Comfortable working with basic tools/dashboards for tracking queries and reporting.

Team player with a proactive, ownership-driven mindset.

Reporting & Working Hours

Reports to

Community Management Lead / CX Operations

Working hours and shift structure to be aligned based on community activity patterns, including

weekend/rotational availability as needed.

Pay

₹20,000.00 - ₹32,000.00 per month

Benefits

Commuter assistance

Flexible schedule

Food provided

Internet reimbursement

Work from home

Work Location

In person