International Voice Process – Legal Intake (US Shift)
- Location
- Banjara Hills, Hyderabad (Work from Office)
- Shift
- US Night Hours
- Salary
- ₹3,60,000 – ₹4,80,000 per year
- Job Type
- Full-time
About the Role
Be the first voice a person in need hears. As a Global Intake Specialist on our US Legal Intake team, you will guide American clients through a structured, compassionate intake process for Personal Injury, Workers' Compensation and Medical Malpractice cases. Your conversations decide how a client's case begins.
This is a specialized international voice role. You will work live calls with US clients from our Banjara Hills office during US hours.
Who We're Looking For
Must-haves
2+ years of real-time international voice experience (US / UK / AU / Canada campaigns). We need live call handling, not chat, email or back-office experience.
Neutral to near-neutral accent with strong spoken English
Ability to handle high call volumes without losing quality or accuracy
Willingness to work Night / Overnight shifts (US hours), in person at our Banjara Hills office
Good to have
Legal intake, law firm or legal process background
Familiarity with CRM or case management platforms
What You'll Do
Handle inbound and outbound calls with US clients in real time
Conduct structured intake interviews to collect personal, case and incident details
Ask clear, targeted questions to capture accurate data
Log and update information in our case management system
Assess basic case eligibility and route qualified cases to the legal team
Support callers through sensitive, emotional conversations with empathy and professionalism
Follow approved scripts and compliance procedures
Meet quality, accuracy and call performance targets
Why Join Us
Work on meaningful calls that help people at difficult moments
Build a specialized career in US legal process outsourcing
Health insurance
Paid sick time and paid time off
Provident Fund
How to Apply
Apply with your updated resume and answer the screening question
Which international voice campaigns or companies have you worked on, and for how long on each?
We'll review applications from candidates with 2+ years of real-time international voice experience first.
- Pay
- ₹360,000.00 - ₹480,000.00 per year
Benefits
Health insurance
Paid sick time
Paid time off
Provident Fund
Ability to commute/relocate
Banjara Hills, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)
Application Question(s)
Name the international voice campaigns/companies you've worked on and the duration for each
Education
Secondary(10th Pass) (Preferred)
Experience
- real-time international voice
- 2 years (Required)
Location
Banjara Hills, Hyderabad, Telangana (Preferred)
Shift availability
Night Shift (Required)
Overnight Shift (Required)
- Work Location
- In person
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