Front Office Executive (Receptionist)

Greet patients and visitors in a friendly and welcoming manner.

Register new patients, collect demographic and insurance information, and verify existing patient details.

Facilitate the check-in process by verifying patient information, collecting co-payments or fees, and issuing visitor passes as needed.

Assist patients with completing necessary forms and paperwork.

Ensure smooth check-out process by providing patients with discharge instructions, arranging follow-up appointments, and processing payments.

Handle incoming calls and inquiries, providing information about hospital services, appointments, and general inquiries.

Respond to email inquiries promptly and professionally, directing messages to the appropriate department or staff member.

Address patient concerns, complaints, or special requests with empathy and professionalism.

Provide assistance to patients with mobility challenges, directing them to designated areas or arranging for wheelchair assistance.

Liaise with nursing staff and other departments to address patient needs and requests promptly.

Maintain electronic and paper-based patient records, ensuring accuracy and confidentiality.

Perform data entry tasks, update patient information, and generate reports as required.

Assist with billing inquiries, insurance claims processing, and coordination with finance department.

Job Type

Full-time

Pay

From ₹18,000.00 per month

Benefits

Paid sick time

Paid time off

Provident Fund

Work Location

In person