Tele Caller & Team Leader

Edusphere · Hyderabad

Senior

वेतन₹12,000–18,000महीना, जैसा लिखा है

कहाँHyderabadTelangana

प्रकारFull time

Posted8 Oct3 दिन पहले, SimplyHired से

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Customer records maintenanceConversion rate trackingStaff supervisionPeriodic MIS report preparationTeam goal settingTeam member evaluationPerformance coachingOutbound lead nurturingSales activity reviewSales reportingSales target evaluationMarketing campaign planningSales outreach campaignsPhone communicationStudent recruitmentDirect marketingOperations coordinationTeamwork allocationSales performance reportingLead list managementKPI reportingProcess improvementOutbound telemarketingPerformance evaluation feedbackManagement information reporting for salesManagerial communicationSales team managementLead conversionTeam developmentBusiness developmentSales performance monitoringClient follow-upLead nurturingSales coachingPhone canvassingTarget settingStakeholder reportingProspectingManagement information systemsTrainingStatus reportingOpen market lead generationTask assignmentSales activity reportingCommunication skillsBusiness lead generationSales follow-upTeam coordinationProgress review assessmentCustomer acquisitionOperational performance reportingProgress trackingClient interaction via phone callsSales lead qualification

इस job के बारे में

Job Description – Telecaller Team Lead

Company: Edusphere
Position: Telecaller Team Lead
Department: Sales & Business Development
Location: Hyderabad
Employment Type: Full-Time

Job Summary

We are looking for a highly proactive and independent Telecaller Team Lead who can build, manage and drive a team of telecallers to generate qualified leads and contribute directly to business revenue. The person should not be dependent on management for day-to-day execution and must have the ability to identify opportunities, create strategies and get the work done independently.

Key Responsibilities

Team Management

Manage, train, motivate and monitor a team of telecallers.

Allocate daily calling targets and leads to team members.

Track individual and team performance, conversions and follow-ups.

Conduct daily/weekly reviews and take corrective action where required.

Lead Generation

Drive lead generation through cold calling, database calling, WhatsApp and bulk messaging.

Develop new approaches to identify potential students, parents, agents and prospects.

Ensure consistent generation of qualified leads for Edusphere's courses and overseas education services.

Maintain proper lead records and ensure timely follow-ups.

Scripts & Campaigns

Create and continuously improve calling scripts, WhatsApp messages and follow-up templates.

Develop different scripts based on courses, countries, student profiles and campaigns.

Plan and execute bulk messaging campaigns and track responses.

Independent Execution

Take complete ownership of the telecalling function without waiting for instructions.

Identify what is required and execute it proactively.

Think beyond traditional telecalling and suggest new ideas for lead generation, conversion and customer engagement.

Solve day-to-day operational issues independently and escalate only when genuinely required.

Reporting & Targets

Achieve daily, weekly and monthly lead-generation targets.

Maintain accurate MIS reports covering calls, connects, leads, follow-ups and conversions.

Provide management with clear performance updates and improvement plans.

Candidate Profile

The ideal candidate should be target-oriented, confident, analytical, creative, disciplined and highly self-driven, with strong communication and team-management skills.

Most importantly, we need someone who takes ownership, thinks beyond the assigned task and can independently build the telecalling function into a strong lead-generation channel.

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits

Cell phone reimbursement

Flexible schedule

Health insurance

Provident Fund

Work Location: In person

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