Production Support With Linux

Job Summary

We are looking for an experienced Production Support Engineer with strong Linux Administration skills to manage production environments, troubleshoot application and infrastructure issues, and ensure system availability and stability. The role involves Linux administration, production support, database support, monitoring, observability, cloud exposure, and automation.

Primary Skills

Linux Administration

Production Support

Secondary Skills

Oracle SQL / Database Support

Splunk

Grafana

AppDynamics

Cloud – OCP / OpenShift

Monitoring & Observability

Shell Scripting / Automation

Key Responsibilities

Provide L2/L3 production support for critical applications and infrastructure.

Perform Linux server administration, troubleshooting, and issue resolution.

Monitor production systems and proactively identify performance and availability issues.

Analyze application, system, and infrastructure logs to troubleshoot incidents.

Work with Oracle databases and perform basic SQL queries and database-related troubleshooting.

Use monitoring and observability tools such as Splunk, Grafana, and AppDynamics.

Troubleshoot system performance, connectivity, process, disk, memory, and CPU-related issues.

Participate in incident, problem, and change management activities.

Support cloud/container platforms such as OpenShift/OCP.

Create and maintain Shell scripts for operational tasks and automation.

Coordinate with application, database, cloud, and infrastructure teams for issue resolution.

Participate in production deployments, maintenance activities, and release support.

Follow ITIL processes and maintain proper incident and operational documentation.

Participate in on-call and production support activities as required.

Mandatory Skills

7+ years of relevant IT experience

Strong Linux Administration

Strong Production Support experience

Good troubleshooting and incident management skills

Experience working in a 24x7 production environment

Hands-on experience with monitoring/logging tools

Good to Have

Oracle SQL

Splunk / Grafana / AppDynamics

OpenShift / OCP

Shell scripting

Cloud exposure

Monitoring & Observability