Customer Relationship Manager (CRM)

Tity Global Pvt Ltd · Hyderabad

Senior

वेतन₹30,000–40,000महीना, जैसा लिखा है

कहाँHyderabadTelangana

प्रकारFull time

Posted9 Octकल, SimplyHired से

Kaam ने check किया

Fee, deposit या पैसे माँगने के निशान नहीं

दिन का काम

गाड़ी या licence नहीं चाहिए

जो skills माँगे हैं92 लिखे हैं

Customer follow-upsData quality checksCustomer records maintenanceEmail marketingLead generation from existing customersCustomer communicationCustomer complaint handlingConfidential information handlingData complianceSales activity reviewCollaboration with salesSales reportingCustomer relationship buildingEmail communicationData privacy guidelinesCoordination with sales teamsFinanceSales workflow optimisationClient detail updatesWorkflow managementSales analysisConversion rates analysisEnterprise SoftwareOperations coordinationSpreadsheetsSales pipeline reportingData quality assuranceSales performance reportingClient enquiry handlingCustomer satisfaction trackingOpportunity managementCustomer segmentation analysisKPI reportingEscalation managementCross-departmental liaisonClient relationship developmentManagement information reporting for salesClient data maintenance in CRMAfter-sales issue resolutionSales team managementLead conversionBachelor's degree in business administrationHubSpot CRMHandling dissatisfied clientsBachelor's degree – MarketingLead management systemsSalesforce CloudSupervising experienceDatabase managementStakeholder coordinationLead nurturingSales growth strategyDecision makingData quality monitoringConfidential record keepingClient servicesBBAMarketing workflow automationSales management systems proficiencyChurn preventionCustomer loyaltyClient retention strategyAudience segmentationBusiness AdministrationMultidisciplinary collaborationCollaboration with the marketing departmentSales funnel conversion analysisData cleansing in CRMTrainingSuggestive sellingAccount managementInternal team coordination for issue resolutionProcess managementData-driven decision-makingSales activity reportingCommunication skillsSales pipeline monitoringSales follow-upClient liaisonPerformance measurementTeam coordinationAdd-on salesKPI analysisNegotiationCustomer acquisitionCross-functional communicationOperational performance reportingSegmentation analysisData analysis softwareSales data trackingZoho CRMCustomer data entry

इस job के बारे में

Job Description: CRM Manager
Company Name: Tity Global Private Limited
Job Title: CRM Manager
Experience: 5 Years
Employment Type: Full-Time
Work Location: Hyderabad, Telangana
Department: Sales & Customer Relationship Management

Job Summary

We are looking for an experienced and result-oriented CRM Manager with 5 years of experience in customer relationship management, sales operations, customer retention, and CRM strategy. The ideal candidate will be responsible for managing customer relationships, improving customer satisfaction, optimizing sales pipelines, maintaining customer databases, and coordinating with internal teams to achieve business objectives.

Key Responsibilities

Develop and implement CRM strategies to improve customer acquisition, engagement, retention, and satisfaction.

Manage and maintain customer databases, ensuring data accuracy and confidentiality.

Monitor sales pipelines, customer enquiries, leads, follow-ups, and conversion rates.

Manage CRM software such as Salesforce, Zoho CRM, HubSpot, or similar platforms.

Track customer interactions across calls, emails, WhatsApp, and other communication channels.

Coordinate with sales, marketing, and customer support teams to improve customer experience.

Generate and analyze CRM reports, sales performance reports, and customer engagement metrics.

Identify opportunities for upselling, cross-selling, and customer retention.

Establish CRM workflows, automated follow-ups, reminders, and lead assignment processes.

Handle customer escalations and ensure timely resolution of complaints.

Train team members on CRM tools, processes, and best practices.

Monitor KPIs, including lead conversion, customer retention, response time, and sales performance.

Ensure CRM processes comply with company policies and applicable data protection requirements.

Required Skills and Qualifications

Bachelor's degree in Business Administration, Marketing, Management, or a related field.

Minimum 5 years of relevant experience in CRM, customer relationship management, sales operations, or a similar role.

Hands-on experience with CRM platforms such as Salesforce, Zoho CRM, HubSpot, or equivalent software.

Strong understanding of sales pipelines, lead management, customer lifecycle management, and retention strategies.

Excellent communication, interpersonal, negotiation, and problem-solving skills.

Proficiency in MS Excel, reporting, dashboards, and data analysis.

Ability to manage multiple tasks, coordinate teams, and meet business targets.

Strong leadership, organizational, and decision-making abilities.

Preferred Qualifications

Experience in CRM automation, workflow configuration, and campaign management.

Experience managing a sales or customer relationship team.

Knowledge of email marketing, customer segmentation, and performance analytics.

Experience in fintech, financial services, real estate, technology, or startup environments is an advantage.

Key Performance Indicators (KPIs)

Lead-to-customer conversion rate.

Customer satisfaction and retention rate.

Customer enquiry response and resolution time.

CRM data accuracy and completeness.

Follow-up completion rate.

Sales pipeline visibility and reporting accuracy.

Customer engagement and repeat business.

Subject Line: Application for CRM Manager – 5 Years of Experience
Pay: ₹30,000.00 - ₹40,000.00 per month
Work Location: In person

Hyderabad में ऐसी jobs21 liveसब देखो →

Customer Relationship ExecutiveRAJSHREE JEWELLERS · HyderabadSimplyHired से Customer Relationship Executive - Post SalesMutual Objects · HyderabadSimplyHired से Customer Relationship ExecutiveJSAS Fuel Genie India Pvt Ltd · HyderabadSimplyHired से Customer Relationship ManagerGetWork · HyderabadSimplyHired से SAP Customer Relationship Management(CRM)Tata Consultancy Services · HyderabadNaukri से Customer Relationship ExecutiveTalent21 · HyderabadNaukri से

काम पाने के लिए कभी पैसे मत दो। Fee माँगे तो scam है। दस निशान →