Program Coordinator
Program Coordinator
- Location
- Chennai, Tamil Nadu
- Job Type
- Full-time
- Work Mode
- Work from Office
About the Role
We are looking for a Program Coordinator to manage client coordination and day-to-day execution of health and wellness programs. The role involves working closely with clients, doctors, internal teams, and external service partners to ensure a smooth experience throughout the program journey.
The ideal candidate should be organized, responsive, detail-oriented, and comfortable handling multiple coordination activities simultaneously.
Key Responsibilities
Coordinate end-to-end activities for wellness programs, from client onboarding to post-program follow-up.
Act as a primary point of contact for clients and provide timely responses to their queries and requirements.
Coordinate appointments, consultations, health assessments, scans, blood tests, sleep studies, travel arrangements, and other program-related services.
Manage pre-arrival communication and onboarding activities for clients.
Prepare client itineraries, program schedules, checklists, and related documents.
Coordinate with doctors, internal teams, and external vendors to ensure appointments and services are completed on time.
Follow up on pending reports, consultations, appointments, and other client requirements.
Maintain accurate client trackers, records, documentation, and program-related information.
Upload and organize client reports and documents in designated folders and share relevant information with clients.
Conduct post-program follow-ups through calls, emails, or messages to support continued engagement.
Coordinate review consultations, pending reports, supplement requirements, and additional service requests.
Collect client feedback and coordinate with relevant teams to resolve client queries.
Support the preparation and maintenance of program documents such as SOPs, FAQs, service lists, checklists, and sample itineraries.
Work closely with different teams to ensure smooth execution of client programs and a consistent customer experience.
Requirements
Bachelor's degree in any relevant discipline.
Prior experience in program coordination, client coordination, customer success, hospitality, healthcare, wellness, travel coordination, or a similar role is preferred.
Good verbal and written communication skills.
Strong coordination and follow-up skills.
Ability to manage multiple tasks and priorities effectively.
Good attention to detail and documentation skills.
Comfortable communicating with clients, internal teams, professionals, and external vendors.
Basic proficiency in Google Workspace / MS Office and maintaining trackers.
A customer-focused and responsible approach to handling client requirements.
Key Skills
Program Coordination | Client Coordination | Customer Support | Follow-up | Appointment Coordination | Documentation | Communication | Vendor Coordination | Client Relationship Management | Google Workspace | MS Office
What You Will Do Well in This Role
Take ownership of client requirements from start to completion.
Maintain clear and timely communication with different stakeholders.
Ensure pending activities are followed up and closed on time.
Keep client information and program documentation organized.
Contribute to a smooth and professional client experience.
Interested candidates can apply with their updated resume.
- Pay
- From ₹35,000.00 per month
Benefits
Food provided
Provident Fund
- Work Location
- In person
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