BPO Planning & Scheduling Senior Associate
NTT Ltd · Chennai
वेतनवेतन नहीं लिखा
कहाँChennaiTamil Nadu
प्रकारFull time
Posted8 Oct15 दिन पहले, SimplyHired से
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जो skills माँगे हैं21 लिखे हैं
Staffing optimisationResource allocation planningIncident managementStaff workload allocationWorkforce planningStaff schedulingTeam schedulingTask queue monitoringStaffing allocationLoad allocationAchieving service-level targetsResource scheduling coordinationForecastingQueue managementSchedule creationCapacity planningWorkforce managementEscalation handlingIncident management responsibilitiesShift schedulingRoster coordination
इस job के बारे में
Determines queue personnel needs during times of heavy call volume.
Provides schedules for contact centers to ensure maximum performance.
Forecasts daily contact and technician availability.
Monitors incoming queues and ensures technicians are available for support.
Responds to contact center routing and tool outages and other business continuity and recovery
(BCRP) events.
Monitors queue to determine appropriate resource allocation to meet service level goals.
Analyzes and escalates issues that may impact the business’
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