BPO Trainer
BPO Trainer / Process Trainer
- Location
- Perungudi, Chennai
- Job Type
- Full-time
- Work Mode
- Work from Office
- Experience
- 1–2 years
- Shift
- Rotational / Night Shift
- Salary
- Up to ₹35,000 per month
Hindi and English communication skills are mandatory.
Job Summary
We are hiring a BPO trainer/process trainer with 1–2 years of relevant experience to join our training team. The candidate will be responsible for conducting new-hire, process, and refresher training and ensuring trainees are ready for production.
Responsibilities
Conduct new-hire, refresher, and process training for BPO employees.
Train employees on process knowledge, SOPs, communication, and customer handling.
Conduct assessments, quizzes, role plays, and mock calls.
Monitor trainee performance and provide coaching and feedback.
Ensure trainees meet required quality and production-readiness standards.
Identify training gaps and coordinate with Operations, Quality, HR, and team leaders.
Maintain training attendance, assessment scores, and daily/weekly reports.
Prepare and update training materials, presentations, and process documents.
Conduct refresher sessions based on quality and operational requirements.
Requirements
1–2 years of experience as a BPO trainer/process trainer/voice process trainer.
Hindi and English communication skills are mandatory.
BPO / Customer Service / Voice Process experience preferred.
Strong verbal and written communication skills.
Good presentation and classroom training skills.
Experience handling new-hire batches and refresher training.
Good knowledge of MS PowerPoint and Excel.
Strong interpersonal and coaching skills.
Comfortable working in rotational/night shifts.
Any graduate/bachelor's degree preferred.
Salary & Benefits
- Salary
- Up to ₹35,000 per month
Night Shift Allowance
Attendance Bonus
OT Bonus / Overtime Incentives
Complimentary Food
Additional benefits as per company policy.
Preferred Candidates
Candidates with prior experience in BPO domestic training.
Immediate joiners or candidates with a short notice period preferred.
Candidates comfortable working from the office in Perungudi, Chennai.
- Pay
- ₹35,000.00 per month
Benefits
Food provided
Health insurance
Provident Fund
Experience
- BPO Trainee
- 1 year (Required)
Language
Hindi (Required)
- Work Location
- In person
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