Senior Banking & Loan Process Executive

Key Responsibilities

End-to-End Loan Processing

Handle the complete loan processing cycle from lead generation to final disbursement.

Understand customer requirements and identify suitable loan products.

Evaluate customer profiles based on income, employment/business details, CIBIL, ITR, banking transactions, property documents, and other eligibility parameters.

Coordinate the complete documentation and verification process.

Track each case closely from login to sanction and disbursement.

Identify process delays and take timely corrective action.

Banking & Financial Institution Coordination

Maintain strong professional relationships with bank managers, credit teams, sales managers, operation teams, and other banking representatives.

Coordinate with banks regarding login, documentation, verification, credit queries, approval, sanction and disbursement.

Negotiate and coordinate wherever required to ensure smooth processing of eligible cases.

Stay updated on bank policies, eligibility criteria, documentation requirements, and loan products.

Credit & Documentation Coordination

Review customer documents before submitting cases to the appropriate bank.

Coordinate with credit teams for queries and clarifications.

Ensure timely submission of required documents.

Handle documentation discrepancies and coordinate with clients for rectification.

Follow up on legal, technical, valuation, verification and other applicable requirements.

Customer Relationship Management

Meet and communicate with customers to understand their financial requirements.

Explain the loan process, eligibility, documentation and timelines clearly.

Handle customer queries and concerns professionally.

Conduct client meetings and site visits whenever required.

Maintain strong relationships with existing and prospective customers.

Business Development & Lead Generation

Generate new business opportunities through professional networks, client references, market contacts and other approved sources.

Develop and maintain relationships with potential customers and business partners.

Identify opportunities for Personal Loan, Business Loan, Property Loan, Educational Loan and other applicable financial products.

Convert qualified leads into successful loan cases.

Bring new business and loan-processing opportunities to the organization.

Team Handling & Process Management

Guide and supervise Executives, Telecallers and Field Executives involved in the loan process.

Allocate and monitor leads and cases.

Review daily follow-ups and pending cases.

Support team members in handling customer and banking-related issues.

Train junior team members on loan processing procedures and documentation.

Monitor team performance and ensure cases move within the expected timelines.

Case Tracking & Follow-up

Maintain a clear status of every active loan case.

Follow up regularly with customers, bank representatives, credit teams and internal employees.

Track cases through

Lead → Eligibility → Documentation → Login → Verification → Credit → Sanction → Legal/Technical → Disbursement

Ensure no active case is left without proper follow-up.

Escalate critical issues to management when required.Required Skills & Experience

10+ years of hands-on experience in Banking / Loan Processing / Financial Services.

Strong practical knowledge of end-to-end loan processing.

Proven experience handling cases independently from login to disbursement.

Strong knowledge of banking procedures, documentation and credit processes.

Established professional relationships with banking/financial institution representatives.

Excellent customer-handling and negotiation skills.

Strong team-management and leadership abilities.

Good knowledge of CIBIL, income assessment, ITR, salary documents, banking statements and property-related documentation.

Strong follow-up and problem-solving skills.

Good communication and interpersonal skills.

Ability to work under targets and manage multiple loan cases simultaneously.

Preferred Loan Process Experience

Experience in handling one or more of the following will be preferred

Personal Loans

Business Loans

Property Loans

Loan Against Property (LAP)

Educational Loans

Home Loans

Working Capital / Business Finance

Overdraft / Credit Facilities

Key Performance Indicators (KPIs)

Performance will be evaluated based on

Number and quality of loan cases generated

Successful login and approval ratio

Disbursement volume

End-to-end case conversion

New business generation

Bank relationship management

Team productivity

Timely follow-up and case closure

Customer satisfaction

Quality and accuracy of documentation

What We Offer

Competitive Salary Package

Performance-Based Incentives

Opportunity to take ownership of the complete loan-processing function

Professional and growth-oriented work environment

Opportunity to work with multiple banking and financial-service partners

Career growth based on performance and experience

Pay

₹25,000.00 - ₹40,000.00 per month

Benefits

Cell phone reimbursement

Paid time off

Work Location

In person