HelpdeskEngineer

Role : Helpdesk Engineer Skills : Hands-on Hardware OS & Application Expertise Endpoint Tools Mindset Key Responsibilities Onsite & Physical Troubleshooting: Provide direct, walk-up, and desk-side support for laptops, desktops, and peripherals. Personally diagnose and resolve OS, application, network, and hardware issues (e.g., replacing RAM, SSDs, docks, and accessories). Asset & Inventory Management: Take end-to-end physical ownership of IT assets. Handle laptop provisioning, deployment, asse…