Customer support

Key Responsibilities

Handle incoming toll-free customer calls and resolve service-related queries.

Follow up with service engineers regarding pending service requests and customer complaints.

Ensure service cases are closed within the stipulated Turnaround Time (TAT).

Coordinate between customers and service engineers to ensure timely service resolution.

Maintain and regularly update the customer database.

Use Advanced Excel for data management, tracking, reporting, and analysis.

Use Microsoft Outlook for professional email communication and follow-ups.

Maintain accurate records of customer interactions, service requests, case status, and resolutions.

Track pending cases and proactively follow up to avoid service delays.

Communicate professionally with customers across all three mandatory languages: Marathi, Hindi, and English.

Required Skills

Strong verbal communication and proactive customer-handling skills.

Mandatory proficiency in Advanced Excel and Microsoft Outlook.

Excellent follow-up and cross-functional coordination skills with service engineers.

Ability to manage, clean, and update large volumes of data accurately.

Strong organizational skills and sharp attention to detail.

Ability to multi-task, manage multiple service requests, and strictly meet TAT deadlines.

Eligibility Criteria

Educational Qualification

B.Com or any higher qualification.

Language Proficiency

Fluency in Marathi, Hindi, and English is mandatory.

Experience: Candidates with prior experience in customer support, customer care, service coordination, or call handling will be highly preferred.

Job Location

Candidates must be comfortable working on-site from the Pune location.

Ideal Candidate Profile

A proactive and detail-oriented professional who can seamlessly handle customer calls, efficiently coordinate service follow-ups, maintain large databases, and ensure service cases are closed within the required timeline.

Pay

₹22,000.00 per month

Work Location

In person