International Customer Service Advisor

Job Title

International Chat Support RepresentativeJob Overview

We are looking for a clear, efficient, and customer-focused International Chat Support Representative to join our team. In this role, you will assist international clients via real-time digital chat channels, handling inquiries, resolving issues, and ensuring a high level of customer satisfaction.

Key Responsibilities

Customer Interaction

Handle incoming digital chat inquiries from international customers in a professional, timely, and polite manner.

Issue Resolution: Diagnose and troubleshoot customer problems, providing clear step-by-step solutions and accurate product/service information.

Process Compliance

Adhere to established standard operating procedures (SOPs), quality standards, and response time guidelines (SLA).

Documentation

Accurately record customer interactions, feedback, and escalations in the internal CRM system.

Multitasking

Manage multiple chat conversations concurrently without compromising message quality or accuracy.

Key Requirements

Work Experience: Minimum of 6 months of experience in a BPO, call center, or customer support environment, specifically within a chat or non-voice process.

Communication Skills

Excellent written English skills with strong grammar, spelling, punctuation, and typing speed.

Customer Orientation

Strong active listening, problem-solving, and conflict resolution capabilities.

Technical Aptitude

Ability to navigate multiple software applications, databases, and chat tools simultaneously.

Flexibility: Willingness to work in flexible shifts, including night shifts, weekends, and rotational schedules as needed for international time zones.

Preferred Qualifications

Prior experience handling international accounts (US/UK/AU regions).

Familiarity with common customer service ticket systems and CRM platforms.

Benefits & Work Environment

Competitive salary package with performance-linked incentives.

Comprehensive training and continuous career development opportunities.

Dynamic, inclusive, and international work culture.

Pay

₹10,000.00 - ₹31,000.00 per month

Benefits

Provident Fund

Work Location

In person