Contractor - Delivery Excellence
- Date
- Oct 9, 2026
- Job Requisition Id
- 66183
Location
Hyderabad, TG, IN Hyderabad, IN Hyderabad, TG, IN, 500081 Indore, MP, IN, 452001 Indore, MP, IN Indore, MP, IN Pune, MH, IN Pune, IN
Role and Responsibilities
Quality & Process Excellence
Monitor compliance with processes, SOPs, and quality standards.
Conduct quality, ticket, and process audits.
Support Incident, Service Request, Problem, and Change Management processes.
Track and report service metrics, KPIs, and SLA performance.
Identify process gaps and recommend corrective and preventive actions.
Maintain process documentation, audit records, and quality reports.
Drive quality and continuous improvement initiatives.
Partner with Team Leads and Managers to provide process governance, facilitation, and reporting support.
Present actionable insights and recommendations through reports and dashboards.
Excel, Reporting & Automation
Develop, maintain, and automate operational and management reports using advanced Excel.
Collect, consolidate, analyse, and interpret data to support business decisions.
Identify trends, patterns, and improvement opportunities through data analysis.
Ensure data accuracy, integrity, and completeness.
Automate repetitive reporting and quality activities using VBA, Python, and AI-powered solutions.
Develop and support AI-powered agents and automation solutions to streamline repetitive quality, audit, compliance, and reporting activities.
Prepare management reports, dashboards, and performance scorecards.
PowerPoint & Presentation Support
Create professional, impactful presentations for management and client reviews.
Develop templates, charts, dashboards, and visualizations to communicate insights effectively.
Ensure accuracy, consistency, and high-quality presentation standards.
Maintain branding, formatting, and document quality.
Simplify complex information through effective visual storytelling.
Power BI & Dashboarding
Design, develop, and maintain Power BI reports and dashboards.
Build efficient data models and manage relationships across multiple data sources.
Analyse operational and business data to generate actionable insights.
Integrate Power BI with Excel, SharePoint, Teams, and other business applications.
Collaborate with stakeholders to gather requirements and deliver effective BI solutions.
CERTIFICATIONS
ITIL V5 Foundation certification.
Six Sigma Green belt (Good to have)
Qualifications and Education Requirements
Educational Degree - It can be any engineering or non-engineering degree related to computers/electronics/networking/information technology.
Minimum 60% marks throughout in academics.
Applicants with Professional Degree.
Behavioral Attributes
Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets
Displays awareness of customers’ stated needs and gives priority to meeting and exceeding customer expectations within stipulated time
Explains ideas clearly and logically to others and is attentive in interactions
Identifies the target audience for communication and carefully listens to their opinions and feedback
Ability to work in Teams
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