International Booking Operations (Inside sales)
Role Brief
We are looking for talented people who are passionate about helping students find suitable accommodation abroad (perhaps you have been there yourself), and will be able to provide guidance and reassurance to our students.
All of our customer enquiries and contacts are driven by our partners or customers leaving their details on our website. No hard selling is involved. We build trust with our customers and provide value by offering the best accommodation option based on their needs.
This is a full-time role to help our students wanting to book accommodation around the world (UK, Europe, and Australia). This is a growing team and business for customer focused, driven, and ambitious individuals. In addition, we offer excellent benefits including full training and development.
Role purpose
Convert qualified student accommodation enquiries into bookings and deliver reliable, empathetic and timely support before, during and after the booking process. The role requires commercial ownership, service discipline and accurate coordination across customers, internal teams and property partners.
Eligibility
- BBA, BMS, BCom, BA or equivalent; MBA, PGDM or another relevant postgraduate qualification may be considered where the role and budget fit.
- Graduating batch or up to 24 months of relevant experience.
- Strong spoken and written English, with customer-facing aptitude and service orientation.
Key Responsibilities
- Respond promptly to enquiries and customer queries across approved channels, understand individual needs and provide accurate information.
- Recommend suitable accommodation options using current property, pricing and availability information, and guide customers towards an informed booking decision.
- Manage the complete enquiry and booking journey, including qualification, follow-ups, objection handling, booking coordination and agreed next steps.
- Own customer cases through resolution, documenting interactions, actions, commitments and outcomes accurately in the CRM or ticketing system.
- Coordinate with operations teams, property partners and support functions to remove booking barriers and resolve service or operational issues.
- Identify urgent, sensitive or high-risk cases and escalate them promptly through the appropriate channels.
- Maintain strong CRM discipline, including accurate stages, notes, activity schedules, case status and customer data.
- Achieve individual and team conversion and service goals while following quality, privacy, compliance and conduct standards.
- Analyse recurring queries, booking barriers and service issues, and recommend improvements to customer guidance and internal workflows.
Required Capabilities
- Persuasive, customer-centred communication with empathy, clarity and composure.
- Strong listening, questioning, objection-handling and follow-up skills.
- Structured problem solving, attention to detail and ownership of outcomes.
- Ability to manage multiple leads and cases while meeting conversion and service timelines.
- Comfort with CRM and ticketing systems, targets, performance data and accurate record keeping.
- Resilience, adaptability and willingness to work in UK-aligned business hours where required.
Illustrative Year 1 Measures
- Lead and case response time, contact rate and follow-up completion.
- Qualified opportunity and booking conversion.
- Resolution time, case quality, accuracy and completeness.
- CRM and ticketing hygiene, backlog control and escalation discipline.
- Customer feedback, quality and compliance scores.
- Reduction in recurring issues, booking barriers and avoidable cancellations.
- Pay
- ₹300,000.00 - ₹600,000.00 per year
Benefits
Health insurance
- Work Location
- In person
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