Customer care Executive D2C brand experience

HIRING

CUSTOMER CARE EXECUTIVE

Location

Naraina, Delhi

Experience

1+ Years

Employment Type

Full-Time

Industry: D2C \| Activewear \| Fashion \| Fitness About leading premium Indian activewear brand offering high-performance apparel for men and women, combining functionality, quality fabrics, comfort, and modern aesthetics.

Key Responsibilities

Handle customer queries through WhatsApp, Email, Phone, Instagram \& Social Media Resolve concerns related to orders, payments, delivery, cancellations, returns, exchanges, refunds \& sizing Manage daily website orders and coordinate with warehouse \& logistics teams Track delayed/stuck shipments and coordinate with courier partners Process returns, exchanges and refund-related queries Handle customer issues across Myntra, Amazon, Nykaa, Flipkart \& other marketplaces Provide product recommendations, size guidance \& styling assistance Maintain a friendly, professional and empathetic communication style Prepare daily customer support and operations reports Identify recurring customer issues and suggest process improvements

Required Skills

Excellent communication skills in English \& Hindi Strong customer-handling and problem-solving skills Good knowledge of Shopify \& e-commerce order management Experience with WhatsApp Business, CRM \& ticketing systems Proficiency in MS Excel \& Google Sheets Ability to multitask in a fast-paced e-commerce environment Preferred: Bachelor's degree and experience in Fashion, Apparel, D2C brands or Marketplaces.

Pay

₹12,000.00 - ₹36,000.00 per month

Benefits

• Paid time off

Work Location

In person