Customer Interaction Specialist

We are looking for enthusiastic and customer-focused Customer Experience Executives to join our dynamic operations team. The role involves handling customer interactions, resolving queries, providing accurate information, and ensuring a positive customer experience.

Key Responsibilities

Handle customer queries through voice, chat, or email channels.

Understand customer requirements and provide appropriate solutions.

Resolve customer complaints professionally and efficiently.

Maintain a high level of customer satisfaction.

Follow company policies, processes, and quality standards.

Accurately document customer interactions and update relevant systems.

Coordinate with internal teams whenever required.

Meet defined KPIs, productivity, quality, and customer satisfaction targets.

Maintain professional communication and a positive attitude.

Candidate Requirements

Excellent verbal and written communication skills.

Good interpersonal and problem-solving abilities.

Basic computer knowledge and familiarity with MS Office.

Ability to work in a fast-paced, target-driven environment.

Minimum qualification

12th pass / Graduate.

What We Offer

Competitive salary and performance incentives.

Structured training and onboarding.

Opportunities for career growth and internal promotions.

Professional and collaborative work environment.

Employee benefits as applicable.

Interested candidates can share their updated CV at

[9471000935]

Pay

₹11,000.00 - ₹28,000.00 per month

Benefits

Cell phone reimbursement

Work Location

In person