Customer Service Representative

ESSENTIALDUTIES AND RESPONSIBILITIES

• Answering inbound calls for B2B customers.
• Dialing outbound calls for lead generation or sales support.
• Handling chat queries and providing email support.
• Keeping up to date with product knowledge and industry trends.
• Resolving customer complaints and ensuring customer satisfaction. Perform additional duties as requiredand or requested.

Desired Candidate Profile

• Minimum of 1 - 4 years of experience in INTERNATIONAL VOICEPROCESS
• The candidate should have relationship management skills since the job will involve liasoning with customers and US stakeholders.
• The Candidate should have the ability to multi-task, prioritize and ability to learn more and be flexible.
• The candidate must have excellent interpersonal and communication (verbal \& written) skills with all levels ofemployees and management
• The candidate should have excellent PC skills and should be well versed with Microsoft Products like
• Excel, Word and Access (optional).
• Strong attention to details and Good follow up skills.
• Ability to work effectively with other organizations and individuals at all levels with minimal supervision and assumes accountability for issues until final resolution.
• Flexible to night shifts is mandatory.

Pay

₹30,000.00 - ₹35,000.00 per month

Benefits

• Health insurance
• Leave encashment
• Life insurance
• Provident Fund

Application Question(s)

• Are you comfortable with Night shifts ?

Location

• Bengaluru, Karnataka (Required)

Work Location

In person