Customer Success Associate

Future Online Private Limited · Bangalore

वेतन₹18,000–27,000महीना, जैसा लिखा है

कहाँBangaloreKarnataka

प्रकारFull time

Posted12 Oct20 दिन पहले, Apna से

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जो skills माँगे हैं13 लिखे हैं

Good Communication SkillsB2B SalesCustomer supportB2C salesCustomer relationship managementBlended processDomestic BPOHandling escalationsCustomer dataDocumentation managementCustomer queriesCustomer Query ResolutionVoice Process

इस job के बारे में

Handle customer calls, emails, WhatsApp messages, and chat queries in a professional and timely manner. Coordinate with internal departments to resolve customer issues and ensure smooth service delivery. Maintain accurate records of customer interactions, complaints, and follow-ups in the CRM system. Provide customers with accurate information regarding products, services, rentals, deliveries, and policies. Follow up with customers to ensure issues are resolved and maintain high customer satisfaction. Escalate complex issues to the team leader and track them. Coordinate order processing, renewals, and service requests. Prepare daily reports and update customer support activities. Meet customer satisfaction.

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