Customer Relationship Manager

Company: Arihant Group Department: Customer Relationship Management (CRM) Job Location: Durgapura, Jaipur, Rajasthan Salary: ₹25,000 – ₹35,000 per month Working Hours: 10:00 AM – 06:30 PM Experience: 3–5 years in the Real Estate Industry Qualification: Graduation Mandatory; MBA in Marketing, Sales, or Business Administration preferred. Job Responsibilities Customer Relationship Management Manage customer queries, calls, follow-ups, and complaints. Maintain strong relationships with existing and prospective customers. Ensure timely responses and customer satisfaction. Lead & Sales Coordination Coordinate with the Sales and Marketing teams regarding new leads and customer inquiries. Track lead status, site visits, bookings, and conversion progress. Follow up with customers regarding site visits, payments, documentation, and other requirements. CRM Data & MIS Reporting Maintain accurate customer databases and update all activities in the CRM system. Prepare daily, weekly, and monthly MIS reports. Monitor pending follow-ups, lead status, customer complaints, and conversion records. Ensure all customer information is recorded accurately and on time. Customer Documentation & Coordination Coordinate with Accounts, Sales, Legal, and Site teams for customer-related matters. Track booking forms, payment records, agreements, and other required documents. Assist in resolving customer issues related to payments, possession, and project updates. Process Management & Performance Ensure timely follow-ups and closure of pending customer requests. Monitor customer feedback and identify areas for service improvement. Maintain CRM trackers, checklists, registers, and reports. Follow company SOPs and meet assigned KPIs and targets. Required Skills3–5 years of relevant real estate CRM experience. Good communication and customer-handling skills. Knowledge of CRM software, MS Excel, Google Sheets, and MIS reporting. Strong coordination, follow-up, and problem-solving abilities. Ability to manage multiple tasks and maintain accurate records. Experience with real estate sales, bookings, and post-sales customer service will be an advantage. Interview RequirementsCandidates are requested to carry: Updated CV / Resume Graduation and other educational qualification documents MBA qualification documents, if applicable Relevant experience details HR Contact: Abhishek Verma Mobile: 9785404019 Location: Durgapura, Jaipur, Rajasthan Interested candidates with relevant real estate experience are encouraged to apply.