SM
Customer Care Representative
Smart Teachnology · Ahmedabad
वेतन₹25,000–40,000महीना, जैसा लिखा है
कहाँAhmedabadGujarat
प्रकारFull time
Posted9 Oct6 दिन पहले, SimplyHired से
Kaam ने check किया
Fee, deposit या पैसे माँगने के निशान नहीं
अच्छी English चाहिए, बोलने और लिखने में
दिन का काम
गाड़ी या licence नहीं चाहिए
जो skills माँगे हैं28 लिखे हैं
Live chatTechnical troubleshootingCustomer communicationCustomer complaint handlingAfter-sales serviceEmail communicationTechnical support via phoneInbound customer enquiry call handlingCustomer needs analysisBasic service issue troubleshootingClient enquiry handlingIn-person customer serviceInbound voiceCustomer feedback analysisEscalation managementEnglishClient needs assessmentHandling dissatisfied clients12th PassClient servicesRequirements analysisCustomer relationship managementClient communication skillsTechnical support via emailEscalation handlingClient educationClient liaisonClient interaction via phone calls
इस job के बारे में
Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
- Assist customers as needed with setting up associated with a product or service
- Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
- Handling inbound calls from client on product related to functional and technical query.
- Provide Online/Onsite support to customers
- Handling Live chat, email of client query Product
- Requirement Analysis
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Job Type
- Full-time
- Pay
- ₹25,000.00 - ₹40,000.00 per month
Benefits
Health insurance
Education
Higher Secondary(12th Pass) (Required)
Experience
- total work
- 1 year (Required)
Language
English (Required)
- Work Location
- In person
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