Customer Support Associate

We're Hiring: Customer Support Executive

Location

Kolkata (On-site)

Shift

USA | UK | Canada | Australia

Type

Full-Time | Openings: 5

Looking to build a career in customer support and operations?

Join our growing team and gain hands-on experience in managing customer interactions, resolving queries, and ensuring a seamless experience for our students, parents, and teachers.

Why Join Us?

Opportunity to work in a fast-growing EdTech environment

Exposure to customer support, operations, and stakeholder management

Clear career growth path

Customer Support Executive → Senior Executive → Team Lead

Work closely with Academics, Operations, and Leadership teams

Dynamic and collaborative work culture

No sales targets

No cold calling

Customer support and issue resolution role

Key Responsibilities

Respond to and resolve queries from parents, students, and teachers via calls, emails, and chats

Handle customer concerns and escalations professionally

Coordinate with internal teams for timely issue resolution

Maintain accurate records of customer interactions and support tickets

Follow up on pending issues to ensure customer satisfaction

Prepare and update reports, trackers, and documentation

Ensure a positive customer experience at every touchpoint

Who Should Apply?

Graduates from any discipline

6 months to 1 year of experience in Customer Support, Customer Service, or Operations

Excellent verbal and written English communication skills

Comfortable handling calls and customer interactions

Strong problem-solving and coordination abilities

Basic knowledge of Excel / Google Sheets

Passionate about customer satisfaction and long-term career growth

If you're someone who enjoys helping people, solving problems, and delivering exceptional customer experiences, we'd love to hear from you!

Pay

₹16,000.00 - ₹25,000.00 per month

Work Location

In person