Front office Executive Rotational Shift

Job Summary

The Front Office Executive is the first point of contact for patients and visitors. The role involves patient registration, appointment scheduling, billing coordination, and ensuring smooth communication between patients and hospital departments while maintaining a courteous and professional approach.

Key Responsibilities

• Greet patients and visitors in a polite and professional manner
• Register OPD and IP patients accurately in the hospital system
• Schedule and manage doctor appointments and follow-ups
• Guide patients regarding departments, procedures, and services
• Coordinate with doctors, nurses, billing, and insurance teams
• Handle patient inquiries, complaints, and feedback professionally
• Manage admission, discharge, and transfer formalities
• Collect payments, issue receipts, and coordinate with billing department
• Maintain accurate patient records and front office documentation
• Answer telephone calls and manage internal communication
• Ensure front office area is clean, organized, and presentable
• Follow hospital policies, confidentiality, and patient safety norms

Qualification \& Experience

• Any Graduate / Diploma (Healthcare Management preferred)
• 0–3 years of experience in hospital front office or healthcare setup
• Freshers with good communication skills may apply

Skills \& Competencies

• Good communication skills (Tamil \& English preferred)
• Pleasant personality and patient-friendly attitude
• Basic computer knowledge (HIS, MS Office)
• Ability to handle pressure and multitask
• Problem-solving and coordination skills

Working Conditions

• Hospital environment
• Shift duties (including night shifts, weekends, and holidays)

Remuneration

• As per hospital norms and experience

Job Types

Full-time, Permanent, Fresher

Pay

₹15,000.00 - ₹30,000.00 per month

Benefits

• Paid sick time
• Paid time off
• Provident Fund

Work Location

In person