Senior Manager - Operations

Senior Manager - Operations

Chennai

Work from Office

Face-to-face interview ONLY (On Weekends)

Same day offer

14 LPA to 24 LPA (max)

Immediate Joiners

Objectives

Operations manager should balance the needs of key clients; ensure the teams they are

involved with are aware of the combined end goals; establish operations objectives and work

plans; delegate assignments to the leads when necessary; and conduct regular meetings to

improve productivity, process knowledge, and client satisfaction.

Minimum Job Requirements

Graduate / Post – Graduate in commerce with minimum 15 years of experience out of which

5 years directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education

requirement may be substituted for experience on a year for year basis.

Roles and Responsibilities

Leading and delivering client engagements that helps identify, design, and implement creative

business solutions for the company.

Responsible for management and coordination of overall operations, SLA delivery across all

processes, quality and general administration of the process.

Oversee the quality of deliverables, manage team relationships effectively to ensure

exceptional performance; as well as participate in the development and presentation of

proposals for business development.

Responsible for client interactions with necessary reports highlighting efforts, result and

bottlenecks

Manage stakeholders and understand their business problem and provide adequate

solutions.

Collaborate across multiple stakeholders: business leaders, delivery leads, account

management for service delivery, capability showcase and new business development.

Excellent Client Management, aiming at high Client Satisfaction scores.

Manage conference calls / other communication with the client and build a rapport with key

client contacts.

Develop roadmaps and establish KPIs, to manage performance and communicate results on

client account.

Lead \& motivate a team and ensure their development through direct coaching / feedback

wherever required.

Support Learning and development initiatives, Coaching and counselling, staff motivation

retention programs.

Identify pivotal employees and nurture them to become the second line managers

Effectively implement rewards / recognition \& appraisal programs. Create cross-functional

teams to encourage team building. Focus should be on knowledge driven growth for the

team.

Support PnL \& Balance Sheet enrichment process, ensure proper controls are in place and

operating effectively.

Farming, supporting new business initiatives.

Transitioning support.

Plan and co-ordinate with internal team to meet SLA standards.

Responsible for ensuring the infrastructure utilization is done keeping in view the business

requirements / new process migrations.

Pay

₹1,400,000.00 - ₹2,400,000.00 per year

Benefits

• Commuter assistance
• Health insurance
• Internet reimbursement
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s)

• Have you previously applied at METRIQUE SOLUTIONS-CHENNAI, either directly or through a consultant/ vendor/ Employee?
• What is your current location?
• In how many days can you join? Please do not write "Serving Notice". Mention number of days please
• What is your ECTC (max 23.85 LPA)?
• What is your CCTC?
• Can you attend the face-to-face interview at Chennai during the weekends? Do not proceed if you cannot attend f2f interview. There is no Virtual interview
• How many years of experience, including 5 years in operations or service delivery management? Please confirm your total and relevant years.
• Have you owned SLA delivery across multiple processes, including quality, breach tracking, and corrective actions? Share your level of ownership too!
• Have you managed key clients, escalations, review calls, stakeholder expectations, and client performance reports? Describe your direct role further!
• Have you led teams through coaching, appraisals, retention, succession planning, and developing second-line managers? State team size and scope today.
• Have you supported P\&L, balance-sheet improvement, financial controls, account farming, or new-business proposals? Specify your contribution further!
• Have you managed process transitions, coordinated teams, and aligned infrastructure utilization with business needs and SLA targets?
• I have read the JD before answering and submitting my candidature.

Work Location

In person