Customer Support Specialist

We are looking for a proactive, technical, and customer-focused Customer Support Specialist to join our team. In this role, you will be the primary touchpoint for our global client base, channel partners, and system integrators. You will assist clients with onboarding, troubleshoot software/hardware playback issues across various operating systems (Android, Windows, LG webOS, Samsung Tizen/SoC), and deliver exceptional, timely support to keep digital networks running smoothly.

• Tier 1 \& Tier 2 Technical Support: Diagnose and resolve customer queries via email, chat, phone, and ticketing systems regarding display provisioning, content scheduling, network connectivity, and media player software.
• Onboarding \& Implementation: Guide new clients and channel partners through initial setup, account configuration, server setup, display pairing, and user training.
• Multi-Platform Troubleshooting: Assist users with hardware and OS-specific issues across platforms (Android, Windows, Linux, Samsung SoC, LG webOS, BrightSign).
• Issue Escalation \& Bug Tracking: Reproduce technical issues reported by clients, gather logs, and collaborate closely with product engineers and product managers to ensure timely resolution.
• Knowledge Base \& Documentation: Create and maintain help articles, FAQ guides, video walkthroughs, and troubleshooting documentation for both internal teams and end-users.

Pay

₹28,000.00 - ₹45,000.00 per month

Work Location

In person