Information Technology Manager

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Job Description

We are seeking an experienced and relationship-oriented Information Technology Manager to lead day-to-day IT operations for our India Delivery Center in Hyderabad. This role is responsible for ensuring reliable, secure, and effective technology services while maintaining strong operational alignment between our U.S. and India IT organizations.

The IT Manager will serve as the primary technology leader for the Hyderabad and Noida offices and a key liaison between India business leadership and the broader IT organization. Success in this position requires a combination of strong IT operations leadership, technical knowledge, service orientation, and the ability to build trusted partnerships with business and technology leaders across geographies.

This is a hands-on leadership role requiring a consistent on-site presence. The successful candidate will be expected to report to and work from the Hyderabad office daily and travel approximately 10–20% to other India locations, including Noida.

Key Responsibilities

IT Operations \& Service Delivery

• Lead day-to-day IT operations for the Hyderabad Delivery Center, ensuring technology services are reliable, secure, responsive, and aligned with business needs.
• Oversee local IT infrastructure, end-user technology, workplace technology, network connectivity, conferencing and collaboration capabilities, and related technology services.
• Ensure incidents, service requests, and operational issues are addressed in accordance with established service levels and escalation procedures.
• Coordinate response to significant technology incidents affecting India operations and ensure appropriate communication with business stakeholders and U.S.-based IT leadership.
• Identify recurring operational issues, perform or coordinate root-cause analysis, and drive sustainable corrective actions.
• Maintain operational readiness, including appropriate documentation, procedures, support coverage, asset management, and technology lifecycle planning.
• Support business continuity, disaster recovery, and technology resilience activities for India locations.
• Partner with information security, infrastructure, network, application, and other technology teams to ensure compliance with enterprise technology and security standards.

U.S. \& India IT Alignment

• Serve as a key liaison between U.S. and India IT teams, ensuring consistent implementation of enterprise technology standards, processes, controls, and priorities.
• Maintain regular communication with the Director of IT and other global technology leaders regarding operational performance, risks, business requirements, and emerging needs.
• Coordinate across time zones and geographic locations to ensure issues affecting India operations receive appropriate visibility, ownership, and resolution.
• Help translate enterprise IT strategies and standards into effective local execution while communicating India-specific requirements and considerations to global technology leadership.
• Identify opportunities to improve consistency, collaboration, and knowledge sharing between U.S. and India technology teams.
• Participate in global IT initiatives and represent the operational requirements and perspectives of India offices.

Business Partnership

• Develop trusted relationships with India business leaders and serve as a primary point of contact for technology-related needs, concerns, and opportunities.
• Develop a strong understanding of business operations, priorities, growth plans, and technology dependencies across the India Delivery Center.
• Proactively engage business leaders to understand upcoming requirements and ensure IT is prepared to support organizational growth and change.
• Communicate technology issues, risks, priorities, and solutions in clear business terms to both technical and non-technical stakeholders.
• Balance local business requirements with enterprise technology standards, security requirements, and global IT priorities.
• Promote a customer-focused culture within the local IT organization with an emphasis on responsiveness, accountability, and continuous improvement.

Leadership \& Team Management

• Provide leadership, direction, coaching, and development for local IT personnel and/or technology service providers.
• Establish clear expectations and accountability for service quality, responsiveness, technical standards, and professional conduct.
• Develop team capabilities and ensure appropriate technical knowledge, documentation, and cross-training exist to support reliable operations.
• Collaborate effectively within a matrixed global IT organization in which responsibility for services may span local, regional, and global teams.
• Support workforce planning and resource allocation as India operations grow and technology requirements evolve.
• Manage relationships with technology vendors and service providers as appropriate.

Governance, Security \& Continuous Improvement

• Ensure local IT operations adhere to enterprise policies, cybersecurity requirements, technology standards, and applicable regulatory requirements.
• Support internal and external audit activities and ensure identif