Customer Support Executive (CSE)

Job Title

Customer Support Executive (Kannada Process)

Job Summary

We are looking for customer-focused and professional individuals to handle incoming enquiry calls from Rapido Captains. The candidate will be responsible for understanding driver concerns, providing accurate information, assisting with app-related queries, and ensuring a positive support experience.

Key Responsibilities

• Handle inbound calls from Rapido drivers regarding their enquiries and concerns.
• Assist drivers with app-related issues, login problems, account activation, and registration queries.
• Provide information regarding ride requests, trip status, earnings, payments, and incentives, as per the available guidelines.
• Understand driver complaints and provide appropriate resolutions or escalate unresolved issues to the concerned team.

Required Skills

• Good verbal communication skills in Kannada
• Active listening and problem-solving abilities.

Eligibility Criteria

Qualification

Plus Two / Any Degree.

Experience

Freshers and experienced candidates can apply.

Language

Good communication in Kannada

Interested candidates can share their CV through

Contact

+91 99466 26778

Email

arshaprimeiro@gmail.com

Pay

₹17,000.00 - ₹18,000.00 per month

Work Location

In person