Email Support Executive

Key Responsibilities: • Respond promptly and professionally to customer inquiries via email. • Provide timely updates on issue resolution status to both internal and external customers. • Maintain accurate and comprehensive records of all email communication and customer interactions. • Coordinate with internal departments (e.g., technical, operations) to gather information and resolve customer issues. • Escalate unresolved issues to the appropriate internal teams with proper details. • Follow up on open cases to ensure timely resolution and customer satisfaction. • Maintain service level agreements (SLAs) and ensure timely email responses. • Ensure all communication is clear, concise, and aligned with company policies and tone. Required Skills & Qualifications: • Graduate in any discipline (preferred but not mandatory). • Excellent verbal and written communication skills in English. • Proficiency in email etiquette and customer handling. • Escalation handling skills. • Familiarity with CRM or email ticketing systems is an advantage. • Basic knowledge of MS Office (Excel, Word, Outlook).