Tracking Coordinator for North America Logistics

Job Title

Dispatcher/Tracking Coordinator for North America Logistics

Job Summary

We are looking for an experienced logistics professional with hands-on experience working with North American transportation/logistics operations, particularly the U.S. market.

Key Requirements

• Fluent in spoken and written English.

• Strong understanding of U.S. states, geography, major cities, and transportation lanes.

• Previous experience working with a logistics, transportation, freight brokerage, or trucking company serving the U.S. market.

• Hands-on experience using TMS (Transportation Management Systems).

• Good understanding of North American logistics terminology and processes.

• Practical experience with load dispatching and truck/load coordination.

• Experience with load tracking, including communicating with drivers and providing shipment status updates.

• Proven experience communicating and coordinating with customers and carriers.

• Ability to manage multiple loads and tasks simultaneously while maintaining accuracy.

• Strong follow-up, communication, and problem-solving skills.

Responsibilities

• Dispatch and coordinate loads with drivers and carriers.

• Track shipments and provide timely updates to customers.

• Coordinate between customers, carriers, drivers, and internal teams.

• Update and maintain information in the TMS.

• Monitor load status from pickup through final delivery.

• Handle day-to-day operational issues and follow up until resolution.

• Communicate professionally with U.S.-based customers and transportation partners.

• Ensure accurate and timely documentation and system updates.

Preferred Experience

• 2+ years of experience in North American logistics/transportation.

• Experience with U.S. trucking, freight brokerage, dispatch, or 3PL operations.

• Familiarity with common logistics platforms/TMS systems is preferred.

• *- Experience working with U.S. customers and carriers is strongly preferred.

Pay

₹30,700.00 - ₹65,000.00 per month

Work Location

In person