Receptionist | Customer Service Executive | Reception | Ahmedabad - Maninagar | On site

Job Type

Employee

Job Qualification

Bachelor of Science (BSc),Bachelor of Commerce (BCom),Bachelor of Arts (BA),Any Graduate,Any Post Graduate

Workplace type

On Site

Required Skills

Customerservice communication ,computer knowledge

Customer Service Executive

Employee

Job Description

Job Description: Receptionist – Diagnostic Pathology Laboratory

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Job Title

Receptionist

Industry

Diagnostic Laboratory / Healthcare

Job Type

Full-Time

Work Location

On-site

Job Summary

We are looking for a professional, courteous, and well-organized Receptionist to manage front-desk operations at our diagnostic pathology laboratory. The candidate will be responsible for handling patient inquiries, registration, billing, appointment coordination, and maintaining accurate patient records while ensuring a smooth and positive patient experience.

Key Responsibilities

• Greet patients and visitors politely and provide appropriate assistance.
• Handle incoming calls, patient inquiries, and appointment scheduling.
• Register patients and accurately enter patient details into the laboratory software.
• Coordinate with phlebotomists, laboratory staff, and other departments for smooth operations.
• Manage billing, cash collection, payment receipts, and basic transaction records, as required.
• Guide patients regarding sample collection procedures, report availability, and report delivery.
• Maintain patient records, test requisition forms (TRFs), and other necessary documentation.
• Coordinate with the laboratory team to ensure timely report dispatch and patient communication.
• Maintain confidentiality of patient information and follow laboratory protocols.
• Ensure the reception area remains clean, organized, and professional.
• Handle patient concerns and escalate complaints to the concerned department when required.
• Perform other front-desk and administrative duties as assigned.

Qualifications

• Graduate in any discipline.
• Basic computer knowledge and proficiency in data entry.
• Good communication and interpersonal skills.
• Knowledge of MS Office and laboratory software will be an advantage.
• Prior experience in a diagnostic laboratory, hospital, or healthcare reception is preferred.

Required Skills

• Good verbal communication in English, Hindi, and Gujarati.
• Polite, patient-friendly, and professional attitude.
• Accuracy in data entry and documentation.
• Strong coordination and organizational skills.
• Ability to multitask and manage patient flow efficiently.
• Ability to handle patient information confidentially.

Experience

• Prior experience in a diagnostic laboratory or healthcare front desk is preferred.
• Freshers with good communication and computer skills may also apply.

Preferred Candidate: Candidates with a customer-focused attitude, professional grooming, and the ability to work efficiently in a fast-paced healthcare environment.