Front Office Assistant

Uday Hotel · Lucknow

वेतन₹8,300–12,000महीना, जैसा लिखा है

कहाँLucknowUttar Pradesh

प्रकारFull time

Posted14 Oct9 दिन पहले, SimplyHired से

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जो skills माँगे हैं46 लिखे हैं

Guest check-in and check-outHotel bookingCustomer records maintenanceRecord-keepingComputer operationCustomer complaint handlingIndividual booking creationInbound customer enquiry call handlingPhone communicationDigital register maintenanceClient detail updatesComputer literacyStakeholder liaisonGreeting customersClient enquiry handlingEvent planningHotel and accommodation guest check-inInbound voiceCross-departmental liaisonEnglishFront-of-house coordinationLocal languageAccurate transaction records managementHandling dissatisfied clientsHotel and accommodation guest check-outBusiness etiquetteHousekeeping coordinationStrategic promotionsClient servicesCustomer relationship managementRespectful communicationUpdating inventory recordsHindiClient communication skillsYield managementProfessional phone etiquetteChannel managementCommunication skillsClient liaisonTeam coordinationCross-functional communicationOffice phone managementReception managementFront office managementReservation managementCustomer data entry

इस job के बारे में

Position: Front Office Executive
Department: Front Office
Location: Hotel Uday, Lucknow

Job Responsibilities

Welcome and greet guests in a professional and courteous manner.

Handle guest check-in and check-out procedures.

Manage room bookings, reservations and guest enquiries.

Handle phone calls, WhatsApp enquiries and booking-related communication.

Maintain accurate guest records and registration details.

Coordinate with housekeeping and other hotel staff regarding room status and guest requirements.

Handle guest requests, queries and basic complaints professionally.

Maintain front desk records, cash/payment details and daily reports.

Ensure a smooth and pleasant guest experience throughout the stay.

Assist guests with information regarding hotel facilities and local areas when required.

Online Hotel Booking & OTA Management

The candidate will also be responsible for managing the hotel's online presence and inventory on various booking platforms, including

Agoda

Goibibo

MakeMyTrip (MMT)

Booking.com

Expedia

Other OTA platforms used by the hotel.

Responsibilities will include

Regularly maintaining and updating room availability/inventory on all OTA platforms.

Ensuring rates and room availability are updated accurately and on time.

Managing bookings received through different online platforms.

Updating and managing special offers, discounts and promotional plans from time to time.

Monitoring online bookings to avoid overbooking or inventory-related issues.

Keeping room information, rates, availability and other relevant details updated across platforms.

Party Hall Management

The candidate will also be responsible for handling basic Party Hall enquiries and bookings, including

Handling customer enquiries for birthdays, small functions and private events.

Sharing party hall rates, facilities and available dates with customers.

Coordinating with the concerned hotel staff for party hall arrangements.

Maintaining party hall booking records and ensuring proper coordination before the event.

Candidate Requirements

Good communication and interpersonal skills.

Basic computer knowledge.

Ability to handle guests professionally.

Good Hindi and English communication skills.

Knowledge of hotel booking/OTA platforms will be preferred.

Ability to manage online inventory, rates and offers.

Previous hotel/front office experience will be preferred.

Candidates should be presentable, polite, responsible and organized.

Willingness to work in shifts.

Pay: ₹8,300.00 - ₹12,000.00 per month
Work Location: In person

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