Operation Executive

Operation Executive

Job Summary

We are looking for a proactive and customer-focused Chat Support Executive to handle customer queries through chat and messaging platforms. The ideal candidate should have excellent written communication skills, problem-solving abilities, and a customer-first attitude to ensure a smooth support experience.

Key Responsibilities

• Respond to customer inquiries via live chat, email, and messaging platforms in a timely manner.
• Resolve customer issues, complaints, and requests efficiently.
• Provide accurate information about products, services.
• Escalate complex issues to the relevant departments when required.
• Maintain professional and empathetic communication with customers.
• Document customer interactions and update records in support tools.
• Meet response time, resolution, and customer satisfaction targets.
• Identify recurring customer issues and share feedback with management.

Required Skills \& Qualifications

• Graduate or undergraduate with relevant experience.
• Excellent English communication skills.
• Basic computer knowledge and typing proficiency.
• Ability to multitask and manage multiple chat conversations.
• Strong problem-solving and interpersonal skills.

Pay

₹10,000.00 - ₹20,000.00 per month

Benefits

• Paid sick time
• Provident Fund

Work Location

In person