Sales Coordinator

Excellent Engineering Enterprises is looking for a Sales Coordinator to support the sales team by handling customer enquiries, quotations, order processing, follow-ups, documentation and coordination between customers and internal departments.

The ideal candidate should have good communication skills, strong follow-up ability and basic knowledge of CRM, MS Excel and sales coordination processes.

Key Responsibilities

Coordinate with the sales team to ensure smooth day-to-day sales activities.

Handle customer enquiries through phone, WhatsApp and email.

Prepare and share quotations, proforma invoices and other sales documents.

Follow up with customers regarding quotations, orders, payments and deliveries.

Enter and update customer and sales information in the CRM system.

Track enquiries, quotations, orders and pending follow-ups.

Coordinate with the Sales, Accounts, Dispatch and Warehouse teams for order processing.

Monitor order status and provide timely updates to customers.

Maintain accurate sales records, reports and documentation.

Prepare daily/weekly/monthly sales coordination reports.

Support sales executives and managers with customer information and documentation.

Coordinate with customers regarding product availability, delivery schedules and order requirements.

Follow up on pending payments in coordination with the Accounts team.

Ensure all customer requests and follow-ups are properly recorded and closed.

Handle customer complaints or queries and coordinate with the concerned department for resolution.

Required Skills

Good verbal and written communication skills.

Good customer handling and follow-up skills.

Basic knowledge of MS Excel and MS Office.

Experience with CRM software is preferred.

Ability to prepare quotations and maintain sales documentation.

Good coordination and multitasking ability.

Strong attention to detail.

Ability to work with sales targets and deadlines.

Positive attitude and willingness to learn.

Qualifications

Any Bachelor's Degree / BBA / B.Com / equivalent qualification.

1–3 years of experience in Sales Coordination, Sales Support, Customer Support or related roles.

Freshers with excellent communication and computer skills may also be considered.

Preferred Candidate

Candidates with experience in industrial products, electrical products, engineering products, PPE, hardware or B2B sales will be preferred.

Immediate joiners are preferred.

Should be comfortable coordinating with multiple departments and customers.

Should have good follow-up discipline and documentation skills.

Pay

₹18,000.00 - ₹27,000.00 per month

Benefits

Health insurance

Paid time off

Provident Fund

Work Location

In person