Customer Support

Eon Infotech Limited is looking for a proactive and customer-oriented Operations Support Executive to manage Vehicle Tracking System (VTS) operations, customer support, field team coordination, and MIS reporting.

Key Responsibilities

Coordinate with field teams, support technicians, clients, and management.

Handle customer calls, resolve complaints, and ensure timely service.

Monitor GPS/VTS devices through dashboards, web applications, and online portals.

Coordinate faulty device maintenance, troubleshooting, and replacements.

Prepare MIS reports, analyze GPS data, and maintain accurate records.

Train customers on VTS operations and report generation.

Provide regular operational updates to customers and internal teams.

Requirements

Graduate in any discipline with a one-year computer diploma or computer science or relevant.

Good written and verbal communication skills.

Working knowledge of MS Office, OpenOffice, Google Maps, and computer applications.

Strong coordination, problem-solving, and customer-handling skills.

Must have personal conveyance for commuting.

Experience in operations, customer support, MIS, GPS tracking, or fleet management will be an added advantage.

Interested candidates are encouraged to apply with their updated resumes.

Pay

₹15,000.00 - ₹18,000.00 per month

Benefits

Provident Fund

Location

Chandigarh, Chandigarh 160017 (Preferred)

Shift availability

Night Shift (Preferred)

Overnight Shift (Preferred)

Work Location

In person