Team Lead – HR Shared Services

Job Description Lead a regional HR Shared Services delivery team of 10 members, providing day-to-day supervision, coaching, and mentoring to ensure high-quality and consistent service delivery. Manage and resolve complex employee inquiries received through multiple channels (e.g., ServiceNow , HR Portal), ensuring timely and compliant resolution aligned with SLAs. Oversee and ensure efficient administrative support for all HR processes, while maintaining adherence to SLAs and internal complianc…