Senior Associate-Front Office

JOB DESCRIPTION

Senior Associate – Front Office

Department

Front Office

Position

Senior Associate – Front Office

Qualification

Bachelor’s Degree – Mandatory

Experience

2–4 years of relevant experience in Front Office operations, preferably in the hospitality industry

Reports To

Front Office Manager

Job Summary

To deliver exceptional guest service by managing front office operations, ensuring smooth check-in and check-out procedures, handling guest inquiries, and maintaining high standards of hospitality and guest satisfaction.

Key Responsibilities

Welcome guests warmly and ensure a smooth arrival and departure experience.

Manage guest check-in, check-out, room allocation, and reservation-related activities.

Handle guest inquiries, requests, and complaints professionally and promptly.

Maintain accurate guest records, billing details, and front office documentation.

Coordinate with Housekeeping, F&B, and other departments to ensure seamless guest service.

Provide information regarding hotel facilities, services, and local attractions.

Handle guest billing, payments, and cashiering procedures accurately.

Monitor room availability and occupancy status in coordination with the reservations team.

Ensure guest confidentiality and compliance with hotel policies and SOPs.

Support and guide junior associates to maintain service standards.

Identify opportunities for upselling room categories and hotel services.

Maintain professional grooming, communication, and hospitality standards.

Educational Qualification

Bachelor’s Degree in Hotel Management, Hospitality Management, or any relevant discipline is mandatory.

Candidates without a bachelor’s degree are not eligible.

Experience and Skills

2–4 years of relevant experience in Front Office operations, preferably in a premium hotel or resort.

Good verbal and written communication skills.

Knowledge of hotel Property Management Systems (PMS) and reservation procedures.

Strong guest-handling, problem-solving, and complaint-resolution skills.

Basic knowledge of billing, cashiering, and room inventory management.

Proficiency in computer applications and documentation.

Ability to work in rotational shifts, including weekends and holidays.

Strong interpersonal skills, attention to detail, and a guest-focused attitude.

Key Competencies

Guest Relationship Management

Front Office Operations

Communication and Interpersonal Skills

Problem-Solving and Decision-Making

Team Coordination

Professional Grooming and Presentation

Service Excellence

Preferred Profile

Candidates with experience in premium hotels or resorts, proficiency in hotel management software, and a strong commitment to delivering personalized guest experiences are preferred.

Pay

₹18,000.00 - ₹25,000.00 per month

Benefits

Flexible schedule

Food provided

Health insurance

Paid sick time

Paid time off

Provident Fund

Work Location

In person