Customer Care Executive

Vivacristo · Kochi

वेतन₹10,086–12,463महीना, जैसा लिखा है

कहाँKochiKerala

प्रकारFull time

Posted14 Oct9 दिन पहले, SimplyHired से

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जो skills माँगे हैं50 लिखे हैं

Promotional pitchingSales persuasionCustomer records maintenanceComputer operationSales negotiationCold callingOutbound lead nurturingCollaboration with salesInbound customer enquiry call handlingCoordination with sales teamsPhone communicationCall loggingCustomer appointment bookingEnterprise SoftwareComputer literacyClient enquiry handlingInbound voiceOutbound telemarketingClient data maintenance in CRMLead conversionVoice-based call centre experience12th PassSales presentationsBusiness etiquetteBachelor's degreeClient follow-upLead nurturingClient servicesPhone canvassingProspectingTelesales10th PassCRM system proficiencyAppointment schedulingProviding product informationClient communication skillsTelemarketingMonthly sales quota achievementProfessional phone etiquetteAfter-call work proceduresOpen market lead generationClient educationCommunication skillsBusiness lead generationSales follow-upCustomer acquisitionSales appointment settingClosing dealsClient interaction via phone callsCustomer data entry

इस job के बारे में

We are currently seeking enthusiastic and motivated individuals to join our team as Tele Callers for our Voice Process. As a Tele Caller, you will be responsible for making outbound calls to potential customers, introducing our products/services, and persuading them to make a purchase or schedule appointments.

Responsibilities

Make outbound calls to prospective customers using a provided database or leads list.

Introduce company products/services to potential customers and educate them about the benefits.

Answer incoming calls from potential customers and respond to their inquiries promptly and courteously.

Maintain a high level of professionalism and customer service at all times.

Achieve daily/weekly/monthly targets for call volume, lead generation, and sales conversions.

Follow up with potential customers who have shown interest in our products/services.

Document all interactions with customers accurately in the CRM system.

Meet or exceed established KPIs and sales targets.

Collaborate with the sales team to ensure seamless handover of qualified leads.

Requirements

Proven experience as a Tele Caller or similar role in a call center environment.

Excellent communication skills with a clear and pleasant telephone voice.

Strong persuasive and negotiation skills.

Ability to work independently as well as part of a team.

Proficiency in basic computer applications and CRM software.

Ability to multitask and manage time effectively.

High school diploma or equivalent; additional certification in customer service or sales is a plus.

Benefits

Competitive salary with the potential to earn additional incentives for lead conversion.

Opportunities for career advancement and growth within the company.

Comprehensive training and ongoing support to help you succeed in your role.

Friendly and collaborative work environment.

Free accommodation

If you are passionate about sales, have excellent communication skills, and enjoy interacting with people, we encourage you to apply for this exciting opportunity. Join us in delivering exceptional customer experiences and driving sales growth!

Job Types: Full-time, Fresher
Pay: ₹10,086.00 - ₹12,463.39 per month

Benefits

Cell phone reimbursement

Internet reimbursement

Education

Bachelor's (Preferred)

Work Location: In person

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