Public Relations Officer

Roles and Responsibilities

Welcome patients, attendants, and visitors and provide necessary guidance regarding hospital services.

Handle patient and visitor enquiries professionally and provide accurate information.

Coordinate with OPD, IPD, Emergency, Billing, Pharmacy, Nursing, and other departments to resolve patient-related issues.

Attend to patient and attendant complaints, document them, and escalate unresolved issues to the concerned authority.

Conduct regular rounds in patient care areas, waiting areas, and reception to identify service-related concerns.

Assist patients and attendants with admission, discharge, appointments, investigations, and other hospital procedures.

Maintain records of patient feedback, complaints, suggestions, and corrective actions taken.

Support patient satisfaction initiatives and maintain good public relations.

Coordinate with departments to ensure timely responses to patient and attendant concerns.

Assist in hospital events, awareness programmes, promotional activities, and public relations initiatives as assigned.

Maintain confidentiality of patient information and comply with hospital policies and procedures.

Prepare daily reports on complaints, feedback, enquiries, and pending issues and submit them to the reporting authority.

Ensure proper handover of pending issues to the next duty staff.

Night Duty Responsibilities

Perform night duty once every two weeks, as per the approved duty roster.

Attend to patient and attendant enquiries during night hours.

Coordinate with the Emergency Department, Nursing Staff, Duty Medical Officer, Security, and other available departments when required.

Address patient and attendant concerns promptly and escalate emergencies or serious complaints to the responsible authority.

Monitor general patient and visitor service concerns during night hours without interfering with clinical responsibilities.

Record night-duty complaints, incidents, and pending matters in the designated register or reporting system.

Complete a proper handover to the morning duty staff or concerned authority.

Qualifications and Skills

Any degree; a degree or diploma in Hospital Administration, Public Relations, or Healthcare Management is preferred.

Good communication and interpersonal skills.

Proficiency in Malayalam and English; knowledge of other languages is an advantage.

Basic computer knowledge and report-writing skills.

Good problem-solving, coordination, and conflict-management abilities.

Patient-friendly attitude, professional appearance, and ability to work under pressure.

Willingness to work in shifts, including scheduled night duty.

Pay

₹9,700.00 - ₹20,000.00 per month

Work Location

In person