Telecalling Executive

Handle inbound and outbound collection calls for overdue Personal Loan and Business Loan accounts Follow up with customers regarding pending EMI payments and ensure timely collections Negotiate repayment plans and resolve payment-related concerns professionally Maintain accurate records of customer interactions, payment commitments, and follow-ups in CRM systems Coordinate with field collection teams and backend operations for effective account resolution Ensure compliance with collection processes, company policies, and quality standards Address customer queries, escalations, and disputes with empathy and professionalism