Patient Counselor

Raya Aesthetics · Ghaziabad

वेतन₹11,000–36,000महीना, जैसा लिखा है

कहाँGhaziabadUttar Pradesh

प्रकारFull time

Posted15 Oct17 दिन पहले, SimplyHired से

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Sales persuasionCustomer records maintenanceWalk-in client managementComputer operationOutbound lead nurturingCustomer relationship buildingInbound customer enquiry call handlingPhone communicationCustomer appointment bookingClient detail updatesEnterprise SoftwareComputer literacyMaintaining patient confidentialityStakeholder liaisonPatient appointment coordinationSales experience within healthcare sectorClient enquiry handlingIn-person customer serviceInbound voiceClient relationship developmentClient data maintenance in CRMLead conversionClinical experienceSalesLead management systemsRecords managementBachelor's degreeLead nurturingConfidential record keepingClient servicesScheduling for multiple individualsSales management systems proficiencyHealth record trackingComputer skillsCRM system proficiencyHandling patient queriesPatient record updatingClient communication skillsMonthly sales quota achievementPatient educationManaging patient recordsVisit schedulingProfessional phone etiquetteClient educationMedical appointment creationCommunication skillsSales follow-upClient liaisonConsultative sellingCross-functional communicationOffice phone managementSales appointment settingClosing dealsHealthcare consultationCustomer data entry

इस job के बारे में

Job Title: Patient Counsellor
Job Type: Full-time
Department: Patient Consultation / Sales
Industry: Dermatology, Aesthetics & Healthcare

Job Summary

We are looking for a confident, friendly, and patient-focused Patient Counsellor to join our clinic team. The candidate will be responsible for counselling patients about available treatments, explaining procedures, following up with leads, and helping patients choose suitable treatment options based on the doctor's recommendations.

Key Responsibilities

Handle patient inquiries through phone calls, WhatsApp, and walk-in consultations.

Explain available skin, hair, laser, and aesthetic treatments to patients.

Counsel patients on treatment plans, pricing, packages, and procedures recommended by the doctor.

Follow up with new leads and existing patients to improve consultation bookings and conversions.

Schedule appointments and coordinate with doctors and clinic staff.

Maintain patient records, lead status, and follow-up details in the CRM.

Address patient queries professionally and provide a positive patient experience.

Achieve monthly consultation booking and conversion targets.

Maintain patient confidentiality and follow clinic protocols.

Requirements

Graduate in any discipline; a background in healthcare, sales, or customer service is preferred.

1–3 years of experience in patient counseling, clinic sales, healthcare, or customer service preferred.

Excellent communication and interpersonal skills.

Basic knowledge of skin, hair, laser, and aesthetic treatments is an advantage.

Comfortable handling phone calls, WhatsApp inquiries, and patient follow-ups.

Basic computer skills and familiarity with CRM software.

A positive attitude, professional appearance, and a target-oriented approach.

Skills Required

Patient counseling and relationship management

Communication and persuasion

Lead follow-up and appointment booking

Sales and conversion skills

Customer service

CRM and data management

What We Offer

Competitive salary based on experience.

Incentives based on performance and targets.

Professional growth opportunities.

A supportive and professional work environment.

How to Apply: Interested candidates can apply through Indeed with their updated resume.
Job Type: Full-time
Experience: 1–3 years preferred
Work Location: On-site
Pay: ₹11,000.00 - ₹36,000.00 per month
Work Location: In person

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