We are hiring Product/Retention & Sales Trainer in Navi Mumbai

Job Description: Job Summary: The Training and Development Specialist will create, develop, implement, and conduct training and development intervention for contact centres. Duties/Responsibilities: •Deliver new hire and refresher training on systems, scripts, competition benchmarking. •Coach agents on customer handling, retention strategies, and objection handling. •Identify floor-level skill gaps using QA audits, drive “Good Calls” through call calibrations and coaching. •Track and report tra…