Customer Care Executive

Job Title: Associate Customer Support – Voice Location: Hyderabad Salary : 2.5L for Fresher/2.87L for 13+months/3.2L 25+ months Language Proficiency: · Mandatory: Both English & Hindi fluent required · Preferred: Vernacular languages (Kannada, Tamil,Malayalam) (10% volume) o SVAR 48 and Above Qualifications & Applicant Specifications: · Undergraduate/Graduate in any discipline · Excellent Communication Skills: o Well-articulated sentences o Strong comprehension, expression, tone & pronunciation o Speech clarity, perfect diction, and fluency · Verbal: English & Hindi (primary) Key Responsibilities: · Handle inbound and outbound calls professionally with strong communication skills . Manage large amounts of incoming phone calls. · Adhere to login and production hours: o Total: 10:00 hrs o Production: 9:00 hrs o Maintain punctuality and follow break schedules · Shift Timings: o Male employees: 24/7 rotational shifts o Female employees: Rotational day shifts · Stay updated with process knowledge and daily updates Skills Required · Strong verbal and written communication · Customer-centric approach with problem-solving ability . Ability to handle challenging customer interactions gracefully and professionally. . Ensure customer queries are responded in time. Employment Type: Permanent. · Working days after training: 5 days with 2 days rotational weekly off.