voice process

Job Summary

Sara Infotech is hiring enthusiastic and customer-focused candidates for the Voice Process. The selected candidates will handle inbound and/or outbound calls, communicate with customers professionally, address their queries, and maintain accurate call records.

Key Responsibilities

Handle inbound and outbound customer calls.

Communicate clearly and professionally with customers.

Understand customer requirements and provide appropriate information.

Resolve customer queries or escalate issues to the concerned team.

Maintain call records and update customer information in the system.

Achieve daily and monthly performance targets.

Follow company procedures, quality standards, and customer service guidelines.

Eligibility Criteria

Qualification

Any degree / 12th pass (based on project requirements).

Experience

Freshers and experienced candidates can apply.

Good verbal communication skills.

Basic computer knowledge and typing skills.

Customer-focused attitude and willingness to learn.

Ability to work in a team and meet performance targets.

Salary & Benefits

Salary

Based on experience and project requirements.

Incentives based on performance, wherever applicable.

Training and career growth opportunities.

Supportive work environment.

Pay

₹20,000.00 - ₹45,000.00 per month

Benefits

Health insurance

Paid time off

Provident Fund

Work Location

In person