Service Delivery Lead, Director

Closing date for applications

19/10/2026

Location Gurugram, India

Job typePermanent | Contract typeFull Time

R-00285696

Join our digital revolution in NatWest Digital X

In everything we do, we work to one aim. To make digital experiences which are effortless and secure.

So we organise ourselves around three principles: engineer, protect, and operate. We engineer simple solutions, we protect our customers, and we operate smarter.

Job description

This role is based in India and as such all normal working days must be carried out in India.

Join us as a Production Manager

We'll look to you to lead the production management for your domain to ensure availability for business use as per agreed expectations based on business resilience, continuity requirements and customer expectations

You'll support the team’s activities to make sure that the platform’s integrity is maintained in line with the platform and technical roadmap releases, while also managing demand from discretionary and mandatory change requests

It’s an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposure

We're offering this role at director level

What you'll do

As a Production Manager, you’ll contribute to the delivery of a robust production management, infrastructure and application support service for relevant platforms, activities and processes across your domain. You'll also manage in-bound work requests and ensure both efficient and effective prioritisation and scheduling of work across the domain, using transparency and fast feedback loops to identify scheduling problems or other issues.

Along with managing relationships with platform, domain and relevant cross-domain stakeholders, you'll consistently be looking for potential improvements of existing processes and procedures across production management disciplines. As such, you'll establish an environment of continual learning and feedback.

You'll also be

Collaborating with and influencing colleagues and stakeholders across the bank and third party suppliers on the applications under management

Working with leads, managements and others to define and execute the domain's future state vision

Identifying and capturing risks and issues relevant to the production environment, engaging and coordinating with other leads to identify potential solutions and enable resolution

Making sure that applications and infrastructure are fully compliant to mandated standards by adhering to processes and security compliance

Ensuring resilient and robust applications and infrastructure recovery plans to meet the business recovery requirements

The skills you'll need

Your technical knowledge and experience will cover platforms, technology, products and domains, and you'll have atleast 20 years of experience in supporting middle to large size operational systems along with exposure to the development of data platforms.

You'll also demonstrate

Strong communication skills, with the ability to communicate complex technical concepts clearly to your peers and management level colleagues

Knowledge and experience of using AWS and AWS services (EMR, EMR Server less, EKS, EC2, S3), NoSQL DB, Kafka, IAM, and API hosting

Experience with AI in production support

A solid background working in an Agile or DevOps environment with continuous delivery and continuous integration

Welcome to our Gurugram hub

Spanning 437,000 sq. ft., our campus in Gurugram features two state-of-the-art towers – 1A and 2A at the Candor TechSpace in Sector 21.

Key facts

Surrounded by 28 acres

Space for 4,100 colleagues

Opened in 2010

Our tech stack

Here’s just some of the technologies we use.

Front end

JavaScript

ReactJS

AngularJS

Back end

Python

Java

Microsoft Dynamics

DevOps

AWS

GitLab

Google Cloud Platform

Data

Kafka

Hadoop

PostgreSQL

Snowflake