Back Office Staff

Job Opening: Back Office Executive Location: Korattur, Chennai Employment Type: Full-Time About the RoleWe are looking for a responsible and detail-oriented Back Office Executive to support our authorized home appliance service center. The candidate will coordinate with technicians, customers, and the company portal to ensure smooth daily operations. ResponsibilitiesAllocate service calls to technicians. Follow up on open and pending service calls. Update service status in the company portal. Prepare daily reports and maintain records. Handle customer calls regarding service appointments and updates. Coordinate with technicians for job completion and spare parts. Maintain Excel sheets and documentation. Download, organize, and upload service-related documents. Assist with invoice processing and administrative tasks. RequirementsMinimum qualification: Any Degree or Diploma. Good communication skills in Tamil and basic English. Basic computer knowledge (MS Excel, Word, Email). Ability to work independently and manage multiple tasks. Attention to detail and good organizational skills. Experience in a service center or customer support role is preferred but not mandatory. Preferred SkillsKnowledge of Google Sheets and Microsoft Excel. Experience handling customer service operations. Ability to coordinate with field technicians. Fast learner with a positive attitude. Working HoursMonday to Saturday 9:00 AM – 6:00 PM Salary will be based on experience and performance. Interested candidates can apply by sending their resume or contacting us for an interview.