Customer Care Representative

Position: Customer Care Executive Process: Voice / Email / Chat / Swiggy Black Industry: BPO / Customer Support Employment Type: Full-Time 📌 Job Responsibilities 1. Swiggy Voice Process – Inbound Calling - Handle inbound customer calls professionally. - Assist customers with queries related to orders, delivery, refunds, cancellations, payments, etc. - Provide accurate and timely resolutions. - Maintain a professional and courteous communication style. - Follow company policies, quality standards, and process guidelines. 2. Swiggy Email Process - Respond to customer queries through email. - Understand customer concerns and provide appropriate resolutions. - Maintain professional email etiquette and accuracy. - Ensure timely responses as per process guidelines. - Document and update customer information when required. 3. Swiggy Chat Process - Handle customer queries through live chat. - Provide quick, accurate, and professional resolutions. - Maintain proper chat etiquette and customer satisfaction. - Handle order-related concerns, refunds, cancellations, delivery issues, and other queries. - Follow defined quality and productivity standards. 4. Swiggy Black Process - Handle customer queries for Swiggy Black customers. - Provide premium customer support through the assigned communication channel. - Resolve customer concerns related to orders, deliveries, payments, refunds, and other services. - Maintain a high level of professionalism and customer experience. - Follow process-specific quality, productivity, and service standards. 🎯 Candidate Requirements - Education: Minimum 12th Pass / Graduate preferred. - Experience: Freshers and experienced candidates can apply. - Good communication skills. - Basic knowledge of English and Hindi. - Customer-service-oriented attitude. - Basic computer knowledge. - Willingness to work in rotational shifts, if applicable. - Ability to handle customers professionally. 💰 Salary Structure Voice / Email / Chat Process Candidate Type| CTC| In-Hand Fresher| ₹13,991| ₹12,991 Experienced| ₹15,644| ₹13,544 Swiggy Black Process Candidate Type| CTC| In-Hand Fresher| ₹19,600| ₹16,000 Experienced| ₹21,800| ₹18,200 📍 Key Skills Communication | Customer Handling | Problem Solving | Active Listening | Basic Computer Skills | Email & Chat Etiquette Join the Swiggy customer support team and build your career in the BPO industry!