Customer Support Specialist

Role Overview

The Customer Support Specialist is responsible for delivering high-quality support to customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving ability, and a customer-first mindset.

Key Responsibilities

Customer Interaction

Respond to customer inquiries via phone, email, chat, or in person

Provide accurate information about products, services, and processes

Maintain a professional and empathetic tone in all interactions

Issue Resolution

Identify customer concerns and provide timely, effective solutions

Escalate complex issues to the appropriate teams when necessary

Follow up to ensure complete resolution and customer satisfaction

Customer Experience Management

Ensure a positive and consistent customer experience

Handle complaints professionally and work toward quick resolution

Build and maintain strong customer relationships

Documentation & Reporting

Record customer interactions and maintain accurate data in CRM systems

Track common issues and share feedback with management

Prepare basic reports on customer queries and resolutions

Process Adherence

Follow company policies, procedures, and service standards

Meet response time and resolution targets (SLAs)

Stay updated on product knowledge and service changes

Eligibility Criteria

Bachelor’s degree or equivalent (preferred)

Prior experience in customer service/support is an advantage

Strong verbal and written communication skills

Basic computer skills and familiarity with CRM tools

Ability to handle pressure and manage multiple tasks

Pay

₹18,000.00 - ₹23,000.00 per month

Benefits

Health insurance

Paid sick time

Paid time off

Work Location

In person