Telesales Advisor

Specific responsibilities

§ Responsible for counselling the clients, and their enquiries selling Immigration products \& services, over the phone, through email \& in person.

§ Provide expert advice on available visa options, eligibility criteria, and potential challenges.

§ Responsible for achieving individual/team revenue targets.

§ Collect basic documents from clients and ensure accuracy and completeness of the same.

§ Follow up on clients on payments.

§ Stay informed about changes in immigration laws, policies, and procedures.

§ Address client inquiries, and concerns, and provide updates throughout the immigration process.

§ Identify and address challenges or issues that may arise during the immigration process. Work with clients to develop solutions and mitigate potential obstacles.

§ Maintain accurate and up-to-date records/trackers of client interactions, immigration process, and outcomes.

§ Generate reports on the status of immigration cases and compliance metrics.

§ Educate clients on immigration policies, procedures, and potential changes affecting their applications.

§ Any other additional responsibilities as and when required.

KEY SELECTION CRITERIA

Qualification

§ Bachelor’s degree in any stream

Experience

Minimum of 1- 2 years in the relevant area

Social media skills

• Strong attention to detail.

• Excellent communication and interpersonal skills.

• Analytical and critical thinking abilities.

• Proficiency with CRM systems and other relevant software.

Language skills

Excellent written and oral communication skills in English and Regional language.

Hindi would be an added advantage

Functional skills

Immigration laws and other countries, policies, and procedures of various countries

Pay

₹15,000.00 - ₹25,000.00 per month

Ability to commute/relocate

• Kottayam, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Work Location

In person