Executive - Key Accounts - Express Logistics

Job Description FILING INFORMATION Position Executive – Key Accounts Department Commercial - Customer Service Location Regional (N, S, E, W) Job Band 2 Reports to Manager – Key Accounts Roles & Responsibilities Key responsibilities Manage a high volume of inbound email traffic, supplemented with phone contact, to assess customer needs Prepare detailed reports, as required, for customers Respond to customer inquiries with the intent of providing customer satisfaction, retention, and increasing r…